ABOUT
Discover the Unrivaled Excellence of The Pool Shop Group: A Legacy of Awards, Multiple Locations, and Rich History.
With a profound commitment to exceptional service and an unwavering passion for all things pool and spa-related, The Pool Shop Group stands as a paragon of excellence in the industry. As a locally owned and operated independent pool and spa retail service, our legacy spans back to our establishment in 2008.
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Throughout our journey, we have built a loyal customer base, thanks to the professional outlook and genuine dedication of our founder, Courtney, to assisting everyone who enters our stores. Our continuous growth can be attributed to our steadfast adherence to a central point of view: providing a premium service at a competitive price.
As a testament to our unwavering pursuit of excellence, The Pool Shop Group has proudly earned nine esteemed awards over the past 15 years. These accolades recognize our vision, dedication to quality, extensive training, and exceptional customer service.
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We are not confined to a single location, as The Pool Shop Group has expanded to multiple sites, strategically located to serve our valued customers effectively. Each of our locations embodies the same values and commitment to excellence that has defined our brand.
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As a mark of our credibility, The Pool Shop Group is a proud member of the Swimming Pool and Spa Association of Western Australia (SPASA WA). This membership requires us to adhere to a strict code of ethics and ensures that we meet Australian Standards and legal requirements.
Our rich history is interwoven with a passion for delivering unparalleled service and expertise. When you choose The Pool Shop Group, you can trust that your pool and spa needs will be handled by a team of highly trained professionals who are dedicated to providing exceptional care.
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Experience the difference of The Pool Shop Group today, and let us take your pool and spa experience to new heights of luxury, quality, and satisfaction.
Awards
Since our inception in 2008, The Pool Shop Group has won several awards from SPASA WA. We have won 5 Gold Pool Shop of The Year awards and 4 Silver Pool Shop of the Year Awards.
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Our awards are a testament towards our commitment to excellent customer service and dedication to our field. Courtney Bishop and his team aspire to be leaders in this sector.
Meet the Team.
Courtney
Owner
Introducing Courtney, the visionary CEO of The Pool Shop Group. With two decades of invaluable retail and project experience at Bunnings Warehouse, he made the courageous leap into small business ownership in October 2008. Since then, Courtney has embraced the challenges and joys of growing a thriving enterprise, dedicating himself wholeheartedly to its success.
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Beyond the demands of running the business, Courtney's focus shifts when the shop closes. Weekends become a time for his Kids to shine, engaging in exciting sports and cherished activities. As an ardent Fremantle Dockers Member, he passionately supports his team, fueling his love for Australian rules football. Additionally, his weekends are enriched by his enthusiasm for motorsports, immersing himself in the thrilling world of racing.
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Courtney's entrepreneurial journey, coupled with his commitment to family and diverse interests, shapes the dynamic spirit of The Pool Shop Group. Under his visionary leadership, the company thrives, driven by a passion for excellence and customer satisfaction. Join us on this remarkable journey, where entrepreneurship, family values, and sporting passions converge to create an exceptional pool and spa experience.
Ben
Store Manager, Kalamunda
Allow us to introduce Ben, the exceptional store manager of our Kalamunda location. With an outstanding work ethic and a strong drive for customer service, Ben leads by example and serves as an excellent motivator for his team. He ensures they stay on top of their game with regular service updates and comprehensive training. A familiar face among the locals, Ben is well-known for his remarkable sporting abilities, further contributing to his connection with the community.
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In addition to his impeccable customer service, Ben possesses a wealth of knowledge when it comes to pool ownership. Even if he can't immediately provide an answer to your question, rest assured that he will go the extra mile to find a solution as quickly as possible and promptly get back to you. With a constant smile adorning his face, Ben warmly welcomes everyone who steps into the store, greeting them with genuine enthusiasm and a heartfelt hello. His friendly demeanor and genuine interest in others make him a trusted and approachable resource for all your pool-related inquiries.
Paul
Store Manager, Floreat
Meet Paul, the Store Manager at our Floreat location. After spending 9 years as a self-employed sub-contractor for Miss Maud's, Paul decided it was time for a career change. He embarked on his journey with us as a casual service technician, demonstrating his dedication and commitment to the pool industry. Through hard work and perseverance, Paul progressed to become our esteemed Service Manager, showcasing his expertise in providing top-notch service. Now, as the Store Manager of our award-winning Floreat store, Paul's leadership and passion for excellence continue to elevate our customer experience. His journey is a testament to his unwavering commitment and the opportunities for growth within The Pool Shop Group.
Aaron
Asst. Manager, Floreat
Introducing Aaron, a valuable member of our Floreat store team with over 15 years of industry experience. With his extensive knowledge, exceptional customer service skills, and unwavering dedication, Aaron brings immense value to our establishment. His expertise in the pool industry, coupled with his strong work ethic, makes him an invaluable asset. Whether it's assisting customers with their pool needs or going the extra mile to ensure their satisfaction, Aaron consistently delivers excellence. We are proud to have him as part of The Pool Shop Group, enriching the pool shopping experience for our valued customers.